Can you add a "why didn't you answer my question" section to the FAQ?
Okay! Here are the main reasons that questions don't get answered:
1.) I just get too many questions to answer them all.
I post on Monday, Tuesday, Wednesday, Thursday, and Friday - that's five posts a week. I get an average of 6-10 messages per day. Mathematically, it is impossible for me to answer every question I get. So I screen for the most interesting, concise, and easy-to-understand ones. This is the main reason, BY FAR, that your question didn't get answered. It's not because you did something wrong, it's just because I have to pick and choose what to answer.
2.) I have answered it, but it's in the queue/it's time-sensitive in a way that would make it useless to queue.
As I write this, it's July 1. It will be queued to post on August 3. I do take this blog pretty seriously and try to keep the queue full to avoid lapses in posting. If your question is an emergency or time-sensitive, this is not the place to get what you need. If it seems like the letter writer won't be helped by the time it posts (like if the question is about what to say on a date happening the night of the letter's writing), I typically won't answer it.
3.) It's repetitive.
I get a lot of similar questions. Some are answerable with the FAQ, and others are just similar to ones I've already answered. I prioritize questions that differ from any that I've answered recently. I always encourage folks with questions to read through the archives or use the search feature. Sometimes I get a cluster of questions on the same topic since people are responding to a recent post, and those are very unlikely to get answered unless they have a specific and un-trodden question.
4.) It's too long.
I often have to condense questions to keep them short and simple enough to answer. But sometimes that's too difficult, or the question includes way too many details and narrative. More concise letters with clear, specific questions are more likely to get answers.
5.) It was too difficult to understand.
I do edit messages for spelling and occasionally for grammar, though I try to preserve the style and voice of the original writer. But sometimes they are just too hard to parse or would take tons of work on my part to edit into something easy to answer.
6.) You asked to be answered privately or over chat.
I do not do private or live answers - you can read about my policy here.
7.) It's not a question.
If it's just a description of a situation, or a "vent," or an attempt to tell me something without a question, it's probably not going to get a response. If you're just pre-asking permission to ask a question, like "do you give advice?" or "can I ask you a question about XYZ?" I am not going to answer it.
This goes double for people: trying to say something to a letter-writer through my platform, being hateful about polyamory, being rude or nasty about a letter-writer or person discussed in a letter, trying to revise my advice, or trying to use my platform to sell or promote something.